Track Performance and Customer Engagement with Ease
Clear Insights Into Your Customer Base
Reports That Reveal Real Results
The Reports page gives you the data you need to understand how your loyalty programme is performing. You can filter reports by individual customers to track specific behaviour and movements, such as points earned, redemptions, referrals, and tier changes.
Key statistics help you spot overall trends, while the Top Customers section highlights your most engaged members, those who contribute the most through consistent activity or high-value interactions. Whether you’re checking day-to-day performance or analysing long-term engagement, the Reports page keeps everything clear and accessible.
A Snapshot of Key Loyalty Metrics
Dashboard
At the top of the Reports page, the dashboard provides a clear overview of your programme’s activity. You’ll see visual graphs showing points issued and redeemed, customer engagement over time, and general performance trends. This section helps you monitor the overall health of your loyalty efforts at a glance.
Different Views Tailored To Your Loyalty Goals
Types of Reports
Loyale includes several types of reports designed to give you a well-rounded view of your loyalty programme. You can explore customer activity, track how points and rewards are being used, and monitor overall engagement. Whether you’re looking at individual behaviour or broader trends, each report provides clear, relevant data to help you understand what’s working and where you might want to adjust.
Report Studio
Build reports that answer real questions, not just display data
Report Studio introduces a more flexible way to work with loyalty data inside Backoffice. Instead of relying on fixed reports or one-off exports, teams can build their own reports by selecting the metrics, breakdowns, and timeframes that match the question they need to answer.
From tracking performance across outlets to understanding which offers are driving engagement, Report Studio makes it easy to explore live data, refine it with filters, and switch between visual formats in seconds.
Reports can be saved and reused, turning one-off analysis into repeatable insights that support faster, more informed decision making.
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